Before surfing the Goodserv® website you should Read, Accept and Comply unreservedly with these General Terms and Conditions:

These General Terms and Conditions set out the rules governing access to and use of the Goodserv® website.

They must be read carefully because they explain the right to use the website, its functionalities, services, and contents. The use of any of the services of the Goodserv® website implies the express acceptance of these General Terms and Conditions (accessible through the footer of the website).

The Goodserv® website reserves the right to, at any time without notice, modify or change these General Terms and Conditions, and so, when you access the website, Users and/or Members should always read the mentioned conditions.

In the event of a change, Users and/or Members agree to accept the new General Terms and Conditions of the Goodserv® website, so that they can continue to use the website.

Should any User and / or Member contest, disagree or not comply with the General Terms and Conditions of the Goodserv® website, he shall immediately stop using the website, requesting the cancellation of his account through the contact form, and he cannot request any compensation or reimbursement for it to Goodserv® or PJSC Company, the owner of the Goodserv® website rights, for that reason.

These General Terms and Conditions express the agreement of the contractual relationship between Users and / or Members.

If any of the paragraphs and/or subparagraphs are to be declared illegal, void or unenforceable by a court or competent authority of any kind, the validity of the other paragraphs and/or subparagraphs of these Legal General Terms and Conditions cannot be affected. Goodserv® website and this document are a Portuguese translation written in in English. In case of contradiction between these translations and the original version, the version Portuguese shall prevail.

Acceptance of these General Terms and Conditions

Users and / or Members who use the Goodserv® website declare that they have read, accepted and agreed to these General Terms and Conditions. Further, they declare to know that they cannot and are not authorized to use the website for illegal activities, or contrary to the Law.

1 – Goodserv® Website

2 – Access to the Goodserv® Website

3 – Intellectual Property

4 – Classified Ads and Premium Ad

5 – Membership Subscription

6 – Member Account

7 – Membership Responsibility

8 – Seller’s Responsibility

9 – Goodserv® Website’s Responsibility

10 – Membership Billing

11 – Payment Methods

12 – Disputes between the Goodserv® Website and a User and/or Member

13 – Cancellation of an Account by the Goodserv® Website

14 – Notifications of the Goodserv® Website

15 – Final Provisions

16 – Exclusions

17 – Assistance to Users and/or Members

General Terms and Conditions.: Rules, terms, and conditions of use of Goodserv® Website, hereinafter referred to as “General Conditions”.

Sociedade PJSC Unipessoal, Lda.: Hereinafter referred to as “PJSC Company”, owner of Goodserv® Website rights.

Goodserv® Website.: Hereinafter referred to as “Goodserv®” which provides data, features, contents, and services.

Member.: Person or Entity registered on the website who looks up, searches, creates or publishes classified ads.

User.: Person or Entity that uses the website to look up and search for classified ads.

Parties.: Seller and Buyer.

Classified ad.: Act that enables the Member to publish classified ads.

Premium Ad.: Are paid options that allow better visibility of classified ads in a privileged place to increase the number of viewing and contacts in your classified ad.

The purpose of Goodserv®, is to carry out the computer and advertising support of the Members’ classified ads, in order to facilitate the transactions in a secure way.

The website is available on your internet browser through goodserv.pt

The interactive use of Goodserv® is offered by PJSC Company, and all registered Members will have access to Goodserv® website, which offers some free content or features, for example, registration will not be billed to Members.

Only premium ad or promotion of classified ads

shall be charged according to Goodserv® price list.

Goodserv® makes available all kinds of classified ads available for sale on the website.

In the event of cancellation of the classified advertisement by the Member or by Goodserv®, the Member may not blame Goodserv® or PJSC Company for the definitive loss of classified ad data.

Being just an advertising site for classified ads, Goodserv® does not intervene in any way in the transactions of the classified ads between the Buyers and Sellers. Holds no responsibility for them, and thus, neither Goodserv® nor can PJSC Company be directly or indirectly liable if no transaction is made, or if a fraudulent or misleading transaction, etc, is carried out, nor can any kind of compensation or reimbursement be requested irrespective of the nature to either Goodserv® or the PJSC Company, for that reason.

As an advertiser, the Member undertake to indemnify the PJSC Company for any damages suffered due to the inclusion of classified ads that go against the Law or Public Order, on Goodserv® website.

Each Member may register once and to do this he should enter the data requested in the registration form, username or e-mail and password. The other data: full name or entity and full address shall only be requested when you contract our services. If you want an invoice with TIN (Taxpayer Identification Number), you will have to contact us through the contact form or via email: info@goodserv.pt.

We recommend that you do not use the same password in all personal accounts, in order to prevent access by unauthorized third parties to other accounts.

Information, files, and contents on the Goodserv®  website have been included in good faith by the PJSC Company and are for general information only. They may be used as evidence of contractual relationship execution.

The content of this website may include technical or spelling errors. By accessing the Goodserv® website, the User and / or Member agrees to the conditions of use.

Goodserv® and PJSC Company, are not responsible or liable for the behaviour, accuracy, completeness of the data submitted, quality, safety, compliance, transmissibility, operation, payment, etc., by the Users and/or Members, nor shall they be able to guarantee the quality and legality of products that Members publish.

They also cannot not guarantee that prospective Buyers will be able to acquire some product, or that the transaction will be completed, seeing that not all data and content are available to them. The Members are therefore liable for any loss or damage caused to themselves and/or third parties resulting from their behaviour, and Goodserv®  or PJSC Company shall be exempt from any liability whatsoever, nor may any compensation or reimbursement be requested irrespective of the nature to either Goodserv® or to PJSC Company, for that reason.

Goodserv®  or PJSC Company shall not be liable for any loss or damage arising from the use or access to the website, nor may any compensation or reimbursement be requested irrespective of nature to either Goodserv® or to PJSC Company, for that reason.

All Users and/or Members may visit Goodserv® website with totally free access. Users and / or Members shall be responsible for using Goodserv® website, and they shall have all necessary material to access it (computer, operating system, software, internet connection, network provider, etc…). All website connection costs are the responsibility of said Users and/or Members.

In order to provide its service, PJSC Company uses current technology used in the Internet domain.

In order to exploit the proposed services, the User and / or Member must also use the following services: java, adobe, flash player, allows cookies and pop-ups…

If the User and / or Member does not use the indicated technologies, he may have partial access to the content and functionality provided by PJSC Company, and PJSC Company cannot be held liable, nor can any compensation or reimbursement be request from Goodserv® or PJSC Company, for not correctly using the website.

PJSC Company ensures proper functioning of Goodserv® website, but it does not guarantee uninterrupted access, and it will have the right to change or interrupt, at any time, any service of the website. Also, it will make its best efforts to ensure that Goodserv® website is available 24 hours a day, 7 days a week, except for any restrictions that may arise from technical interventions, maintenance, alterations and corrections to the website deemed appropriate or necessary, without any prior notice to Users and/or Members, any bugs or breakdowns, fortuitous event or force majeure, and other which PJSC Company cannot control.

Goodserv®, PJSC Company, managers and employees, shall not be liable for any failure to perform, errors, omissions, interruptions, defects, computer viruses or line failures resulting from the use of the website, any damages or losses.

Users and / or Members accept the characteristics and limits of Internet access and recognize that access to the website is available just as proposed.

Goodserv® has taken the necessary technical security measures so as to guarantee the privacy of Users and/or Members’ personal data, preventing its alteration, loss, unauthorized treatment or access. However, Users and/or Members should be aware that if they do not have computer protection when accessing the website and surfing the Internet any information that concerns them may be used or viewed by unauthorized third parties, despite all the security measures adopted by Goodserv®.

It is the obligation of each User and / or Member to take all necessary measures to protect their material, operating system, software and any data that may be threatened by computer viruses.

It is forbidden for a User and / or Member to access the website to advertise their products or services. If they wish to advertise, they should contact Goodserv®, and wait for its prior written agreement.

The content of Goodserv® website is owned by PJSC Company, which holds all intellectual property rights, including copyrights. It is not allowed to reproduce parts of the content, download to disks or distribute to other people, etc… Only the use of the website content is allowed for personal purposes, in accordance with these General Conditions.

No part or data of Goodserv® website may be reproduced for the purpose of being marketed or distributed for commercial purposes. Any attempts to change information, upload information, or any other action that could cause damage and jeopardize the integrity of the system are strictly prohibited, under penalty of constituting criminal or administrative misconduct under national or Community law. By granting access to its website, PJSC Company is not granting any license or rights.

The unlawful alteration or use of the data and contents of the website for any unauthorized effects, for violating the intellectual and / or industrial property rights of PJSC Company gives it the possibility of claiming compensation for damages caused.

The Members grant permission to Goodserv® to use intellectual property rights entered by them on the website. This authorization will remain valid and in force for the duration of the contractual relationship. They also authorize Goodserv® to reproduce, represent or adapt the mentioned contents to enable their optimal presentation on the website.

The Member authorizes Goodserv® to publish the photos included in his classified ad in order to spread them on your ad in the website.

Classified Ads:

Always a Member creates a classified ad, before being placed online, Goodserv® will conduct a compliance check.

Members will be able to post 1 free ad monthly for 30 days and will be able to translate the advertisement into the following languages: English, French, Spanish or Portuguese.

After submitting the ad, the Member will be redirected to the ad promotion page, and can promote their ad if they wish.

The publication of at least one photo of the product for sale is advised.

After the deletion of a classified ad, data are completely destroyed/deleted. If the Member wants to spread the same ad again, he should log in to his account and re-enter the data.

If the Member wishes, he can ask via the contact form for a free translation of his ad.

Premium Ads:

Premium Ads are payable options and they enable better visibility of classified ads, in a privileged location allowing to increase the number of views and possible contacts of your classified ad.

Tariffs are available through pricing, on the homepage.

The publication of a Premium Ad is only published when it is considered paid after confirmation of payment by PJSC Company accounting department.

Members claim to have legal capacity, to be of legal age and to have all legal capacities necessary to use Goodserv® website.

This website is intended solely for the personal use of Members.

Each Member shall have to register to publish a classified ad or access the website functionalities, as per the information on the registration form.

Registration is personal and non-transferable. The Advertiser is responsible for its actions with the registration.

An Individual/Professional has to have such identification, otherwise, he is in violation of the Law, and may be held accountable for deceptive practices.

The Member should always make sure that his login and password are confidential. Their use will be entirely your responsibility, whether fraudulent or not. If a Member finds out that his login and password were used fraudulently by a third party, he must immediately notify Goodserv® by email or via the contact form and the account shall be blocked, whereas the Member may request its portability to create a new safe account.

Goodserv® website may reject or request the amendment of a classified ad placed by a Member, if it breaches the Law as well as these General Conditions, not having to give a reason for it to the Member, nor may any compensation or reimbursement be requested irrespective of the nature to either Goodserv® or to PJSC Company, for that reason.

At the time of registration, the Member authorizes Goodserv® website to use his data for the purposes stated in these General Conditions.

From the Goodserv® website, Members manage the business relationship between them.

After registration a Member account will be created, through which the Member can consult or edit the following information:

– Their Dashboard, which allows the Member to buy or track their subscriptions

– His ads, which allows the Member to see the details of his ads, the number of views, as well as promote, edit, mark his ad as sold or unsold

– Favourites, which allows the Member to keep and consult his favourite ads.

– Their Chats, which allow the Member to view all communications received. All unread chats will be deleted after 90 days.

– Payment for subscriptions made.

– Account data, which allows the Member to view or update all personal and contact information, photographs and password. The username cannot be changed.

Delete an account

To cancel the account the Member will have to send a message to notify the cancellation through the Goodserv® contact form. After confirmation of the cancellation by Goodserv® the Member will receive an email to confirm the cancellation of their account.

The definitive cancellation of the Member’s account implies total immediate elimination of the data and all the information of the account.  No account can be recovered or restored.

All Members may cancel their registration as long as they observe the Legal Obligations, Service Conditions and these General Conditions of the Goodserv® website.

Goodserv® is a hosting website with information placed by its Members, governed by Portuguese legislation and shall only be responsible for its publications. Any content or publication made and entered by the Members on the website shall be the responsibility of each Member.

Goodserv® or PJSC Company is not responsible for non-delivery of emails if the addresses provided by Members are incorrect or obsolete, or by situations that are not within their reach or their legal area.

Each Member will be responsible for its account, and Members acknowledge that they are the only responsible for the texts, photos, images, logos, videos, links or other content entered by them on the website, and ensure that they do not violate any regulations or provisions, intellectual property rights of third parties, or any legal or administrative provision, nor may any compensation or reimbursement be requested irrespective of the nature to either Goodserv® or to PJSC Company, for content posted by Members on the website.

If texts, photos, images, logos, links, videos or other content entered by Members do not comply with the General Conditions, have no connection with the classified ad, are of poor quality or have comments, images of people or third-party companies, Goodserv® may refuse or delete the content, nor may any compensation or reimbursement be requested irrespective of the nature to either Goodserv® or to PJSC Company, for content posted by Members on the website.

If you notice that a third party is using the information transmitted abusively, you should immediately delete the account, taking all the responsibility arising from that publication. Also, the authorities and PJSC Company should be immediately notified.

The Member has the obligation and shall make sure that all contents published are free of computer viruses or other kinds of programs that may be a threat to the use of Goodserv® website. If it is found that the Member has not acted with care and diligence when publishing or making changes and that his negligent or malicious action results in damage to both Goodserv® and PJSC Company, compensation or reimbursement may be requested, if applicable, to the Member for any damage caused.

Members are responsible for the relation and communication on the website with Users and/or other Members.

Members declare that they are the only responsible for the payment of the costs of sending/delivering products or any other cost associated with the sale of products, including taxes. And they are obliged to deliver the products as described in the classified ad.

The products advertised and sold at Goodserv® are the entire responsibility of the Sellers, namely with regard to their property, quality, safety, origin, guarantee and compliance with the applicable legislation.

Members claim to be owners, legal representatives or heirs of the products they advertise.

A Member may not sell a broken product or non-functional or any other anomaly without previously describing this fact in the classified ad.

The issue of the invoice for the sale of the product is the sole responsibility of the Seller.

Goodserv® is only responsible for its own data.

All photos and images placed on the website by Goodserv® are merely exemplary, constituting only illustrations of published classified ad content.

Goodserv® and PJSC Company are not responsible for the actions and/or omissions of the parties (Seller, Buyer).

Goodserv® is just an information hosting website for its Members whereby any dispute arising out of a classified ad shall be resolved between Members (Seller, Buyer), who shall use the legal means at their disposal in order to safeguard their interests.

All Users and/or Members of the website declare to exonerate Goodserv® or PJSC Company from any liability, and they may not ask for any compensation or reimbursement either from Goodserv® or from PJSC Company on:

  • The content of the information provided, mentioned and entered by Members on the website, namely, photos, images, logos, videos, description of a classified ad or other content that may be against the Law.
  • For loss or change of data that result from browsing the website.
  • Accessibility and/or functional permanence of the Goodserv® website.
  • Loss of profit, direct or indirect, material or immaterial damage caused among Users and/or Members.
  • Acts or omissions of Users and/or Members.
  • Or any personal or property damage sustained by its Members, suppliers or other persons, for all damages caused to third parties, their equipment, etc, directly or indirectly resulting from the activity developed by Members, their staff, their suppliers, etc…

This list is merely exemplary and cannot be considered exhaustive.

PJSC company shall issue an invoice to the advertiser whenever there is a payment derived from:

  • Premium Ads
  • Ad Promotion

If the Member wishes the invoice to include his tax data, these should be sent to the following e-mail address: info@goodserv.pt indicating the ad and payment details.

Amendments shall not be accepted after corresponding issue of invoice.

All amounts collected include VAT at the legal rate in force at the date of the invoice.

In accordance with current legislation, the price for the provision of services is indicated in euros.

The available payment options are PayPal, Visa, MasterCard, Bank Transfer and  Multibanco, Mbway e Payshop (only available in Portugal). If you pay by bank transfer it is mandatory to indicate the classified ad number or send a message using the contact form confirming your transfer, indicating the day, your personal data and the classified ad number, to be checked by PJSC Company services.

Payment for services by credit card will be made through GOODSERV, using a third-party payment platform, STRIPE.

Payment processing of services through the website Goodserv.pt is provided by Stripe and is subject to “Stripe Connected Account Agreement”, which includes the “Stripe Terms of Service”, together with the “Stripe Services Agreement”.

By agreeing to these terms or remaining a Client of Goodserv, you accept the Stripe Services Agreement, which may be amended by Stripe from time to time. As a condition of your use of the payment process for services through the website Goodserv through Stripe, you agree to provide GOODSERV with accurate and complete information about yourself and/or your company, plus you authorise GOODSERV to share such information in addition to the information required for the payment process for services provided by Stripe. Funds will be held by this platform until the service is completed. GOODSERV will at no time have access to users’ funds. GOODSERV declines any and all liability in respect of monetary transactions or payments made between Customers, which occur outside the platform, to which it is totally unaware.

In the event of a dispute or conflict between Goodserv® and its Users and/or Members, the actions shall be submitted to Portuguese Courts or resolved through means of alternative dispute resolutions, further identified in paragraph 15 of these General Conditions.

The violation of these General Terms and Condition of Goodserv® website as well as of the legislation in force by a Member may lead to the suspension or cancellation of his account by Goodserv®, depending on its severity, without the need of notification to do so, and the Member shall not be entitled to receive any compensation or reimbursement whatsoever from Goodserv® or PJSC Company, for the said suspension or cancellation.

If Goodserv® finds that a Member has placed content that does not fit the company’s policy or goes against the Law, it may:

  • Request deletion or correction of such content;
  • Suspend the Member’s account in Goodserv® website;
  • Or, given its severity, cancel the Member’s account in Goodserv® website, without the need of notification to do so, and the Member shall not be entitled to receive any compensation or reimbursement whatsoever from Goodserv® or PJSC Company.

In case of a Member’s exclusion, his classified ads shall also be excluded, without the need of notification to do so, and the Member shall not be entitled to receive any compensation or reimbursement whatsoever from Goodserv® or PJSC Company, derived thereof.

Members may receive notifications by phone or email from Goodserv® or from advertising partners. They may activate or cancel the notifications through emails received, contact groups or by email sent to marketing@goodserv.pt

If a User or a Member detects any notification or advertisement seems to encourage crimes against humanity, racial hatred, child pornography, violence, including violence against women, as well as attacks on human dignity or other likely to be considered crimes or offenses, Members shall send an email alert or a contact form to Goodserv® so that such notification or advertisement may be withdrawn immediately. Or, due to its seriousness, immediately contact the police.

The headquarter of PJSC Company is domiciled in Portugal and shall be governed by the Portuguese Law.

For information, clarifications, complaints, reclamations, etc… you can contact Goodserv® through the contact form on the website’s homepage. If you want to file a formal complaint, you can do so through our online complaints book, https://www.livroreclamacoes.pt/

Alternative dispute resolution?

All consumers have alternative means at their disposal to use official entities to help them solve or assist in any conflict, before starting litigation in Court.

If you are a consumer living in another Member State, you may also submit your complaint at the European Consumer Centre (ECC), by accessing the website: http://cec.consumidor.pt

Or access the online dispute resolution platform: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage

For further information, you should consult the Consumer Portal: www.consumidor.pt

These exclusions indicate classified ads that are not accepted:

– Weapons

– Money laundering

– Pharmaceutical

– Nuclear

– Policy

– Pornography

– Game service

– The other classified ads that, due to their activity, are against the law or public order.

This list is merely exemplary and cannot be considered exhaustive.

We are available from Monday to Friday, from 9 am to 6 pm.

In case you need help, please contact us and we will answer back as soon as possible.

If for some reason we cannot reach you through your account, we shall use other means that you have made available at the time of registration.

Goodserv® and PJSC Company shall not be liable if they cannot come into contact with a Member through the available means, and Members may not request any compensation or reimbursement whatsoever for the absence of contact.